Question 1

What is OptiComm.AI in one sentence?

Accepted Answer

Superintelligence for every sales rep. We give each customer in your book their own dedicated AI agent that predicts the next sale and closes it across voice, WhatsApp and email, 24/7.

Question 2

What does 'one AI agent per customer' actually mean?

Accepted Answer

Every account gets its own persistent agent, not a shared chatbot. It remembers the buying pattern, contacts, products and last conversation, stays consistent across channels, and never forgets a follow-up. Think of it as a dedicated AI rep for every customer, even the ones your team can't cover today.

Question 3

How is this different from a chatbot, an SDR tool or a CRM?

Accepted Answer

A chatbot answers questions. A CRM stores data. An SDR tool blasts sequences. OptiComm runs the full SELL loop end-to-end, per customer: it spots the opportunity, ranks it, reaches out on the right channel, and learns from the outcome.

Question 4

How does the SELL loop work?

Accepted Answer

Signal → Evaluate → Launch → Learn. Predict spots missing reorders and at-risk accounts (Signal), Decide ranks them by revenue urgency (Evaluate), Act runs the outreach on voice / WhatsApp / email (Launch), and every outcome feeds the next prediction (Learn). Running continuously, 24/7.

Question 5

Do the agents replace our reps or assist them?

Accepted Answer

Augment, not replace. Reps become 10× operators, they wake up to a daily priority list (who to call, why, what to offer) while the agent network handles the long tail of accounts that never got attention. Humans close; superintelligence does the prep and the coverage.

Question 6

How fast can we go live?

Accepted Answer

First agents live on your data in 48 hours. ~100 dedicated customer agents in the first week. Full book under management in about two weeks. No multi-month IT project.

Question 7

Which ERPs, CRMs and DMS do you integrate with?

Accepted Answer

Pre-built connectors for SAP, Oracle, NetSuite and Epicor (distribution), Salesforce and HubSpot (CRM), Guidewire and Duck Creek (insurance), CDK / Reynolds & Reynolds / Dealertrack (automotive). Anything else connects via REST, webhooks or SFTP.

Question 8

What data does each agent need to start?

Accepted Answer

At minimum: order history, customer master and product catalogue, that's enough to spin up an agent per customer. The more interaction data you share (calls, emails, tickets), the sharper the predictions get. Your systems stay the source of truth, we read, we don't migrate.

Question 9

Do our reps need training to work alongside the agents?

Accepted Answer

No. They get a daily priority list per account, who to call, why, what to offer, generated by the superintelligence. If they can read a list and make a phone call, they're ready on day one.

Question 10

What if our data is messy or incomplete?

Accepted Answer

The platform is built for real-world distribution data. It normalises product names, handles missing fields and finds patterns in noisy datasets. Accuracy compounds in the Learn loop, typically 71% → 94% prediction accuracy in the first 12 weeks.

Question 11

Which channels does each agent work on?

Accepted Answer

Voice, WhatsApp Business, email and REST API, the same persistent agent across all of them, per customer. Whatever channel the customer prefers, they talk to their agent, not a different bot each time.

Question 12

How natural do the voice agents sound?

Accepted Answer

Sub-second latency, handles interruptions, accents and back-and-forth naturally. Most customers don't realise it's not a human until told. Built on best-in-class conversational voice models.

Question 13

How many languages, and can an agent switch mid-call?

Accepted Answer

30+ native languages with real-time detection. The agent switches mid-conversation when the customer does, including regional dialects and industry-specific terminology.

Question 14

Can customers reach 'their' agent on their own?

Accepted Answer

Yes. Inbound voice, WhatsApp and a web widget all route to the same dedicated agent for that customer, so they always get continuity, never a fresh bot starting from zero.

Question 15

How is OptiComm priced?

Accepted Answer

Per dedicated customer agent plus channel volume, packaged into Starter, Growth and Enterprise tiers. Monthly or annual, annual saves 15%. Enterprise is invoiced quarterly with custom terms. Full breakdown on the Pricing page.

Question 16

Can we start with one team or region?

Accepted Answer

Yes, most customers pilot on one team, region or product line with their first ~100 agents, prove the reorder lift, then expand the agent network across the rest of the book.

Question 17

What's included vs metered?

Accepted Answer

Unlimited agents under management and all channels (voice, WhatsApp, email, API) are included. Voice minutes are metered per plan with transparent per-minute overage, no surprise invoices.

Question 18

Do you offer a free trial?

Accepted Answer

Better than a trial, we boot a small pack of live agents on your real pipeline data inside 48 hours. You see real predictions and real outreach on real accounts, not a sandbox.

Question 19

Where does our data live?

Accepted Answer

EU-hosted by default in Frankfurt and Amsterdam. Enterprise customers can opt into regional data residency, private cloud or on-prem deployments. Your agents, and the data they sit on, never leave your contractual region.

Question 20

Is OptiComm.AI GDPR and EU AI Act compliant?

Accepted Answer

Yes. GDPR-compliant by design and EU AI Act ready, with consent management, configurable retention, DPAs and immutable audit trails for every action an agent takes.

Question 21

What security certifications do you hold?

Accepted Answer

ISO 27001 certified infrastructure, SOC 2 Type II aligned controls, annual third-party penetration testing and a 99.95% uptime SLA for enterprise tenants. Full security pack available under NDA.

Question 22

How is our data encrypted and isolated?

Accepted Answer

TLS 1.3 in transit, AES-256 at rest. Each customer runs in an isolated tenant, your data is yours, your agents are yours, and nothing you share is ever used to train models for anyone else.

Question 23

Where are call recordings stored and for how long?

Accepted Answer

Recordings are stored encrypted in your region with configurable retention (default 90 days). Access is role-based with SSO/SAML support and every access is logged for audit.

Superintelligencefor every sales rep.

$8T lost every year

200 accounts, 20 get attention

Knowledge walks out the door

Reactive selling loses to competitors

One loop. Four moves.

Sense what the room cannot

Rank revenue by urgency, not noise

Reach first, on the right channel

Compounding intelligence, every day

Three ways to hear an agent work

Build one on your own site

Talk to a ready agent

Listen to a real call

Two agents per relationship.

The rep agent

The account agent

Live, in production, with numbers.

Proven with real companies

Pick the play that matches your sales floor

While your reps sleep,the AI calls, messages and emails.

One agent per customer. Working while you sleep.

One agent per customer

Don't take our word for it. Talk to one now.

Get started in 3 steps

Connect your ERP / order data

AI learns every buying pattern

Reps get daily priority lists

Built for enterprises, priced for SMBs

Platinum

Growth

Enterprise

Built for teams with real compliance rules.

Questions, answered

Deploy your agent network.

Book a demo

Try it now