Insurance solution

Keep more policies. Sell more cover. Settle claims faster.

OptiComm runs renewals, cross-sell and first-notice-of-loss on voice, WhatsApp and email, so your team stops chasing and starts closing.

See the live agent

30-minute call . Live agent demo on your data

SOC 2 in progress GDPR ready EU data residency

Renewal radar Run by agents

EUR 184,200

Live
At risk Renewal Agent
247
Contacted Retention Agent
189
Saved Closing Agent
142

Live activity feed

Maria K.home

by Retention Agent

12dSaved
Luca R.auto

by Renewal Agent

7dVoice
Anna B.life

by Cross-sell Agent

21dWhatsApp

Built for regulated insurers

  • ISO certified27001.42001.9001.20000.27018.22301
  • GDPRData protection
  • EU-hostedRegion locked
  • IDD-readyInsurance distribution
  • DORA-alignedOperational resilience
  • EU AI ActTransparency + logs
  • SOC 2Audit-ready

Hosted in EU. Data never leaves your region. Audit log on every agent action.

The value

Four numbers your board will recognise.

Behind every renewal is a person who almost left. Behind every claim, someone having a bad day. OptiComm shows up for both, on the channel they actually use.

  • < 60saverage time to first touch
  • 28languages, auto-detected
  • 4 channelsvoice, WhatsApp, email, SMS
"Our policyholders feel reached, not chased."
Head of Retention, EU mid-market carrier
+18%
Renewal rate

Stop leakage on every policy.

  • .Outreach 45, 14 and 3 days out, per channel preference
  • .Loyalty discounts and tier upgrades without rep time
+12%
Cross-sell premium

Turn life events into more cover.

  • .Listens for moves, new vehicles, family changes
  • .Bundles home, auto and life into one quote
-63%
Claims handling cost

24/7 FNOL with severity triage.

  • .Voice, WhatsApp and email intake with structured fields
  • .Routes complex claims to senior adjusters automatically
<60s
Lead response

Qualify and route inbound instantly.

  • .Enriches contact and company on first touch
  • .Hot leads handed to the right rep with full context

Live journey

From at-risk to renewed in 14 days. Live in your stack in 10.

No IT project. No replatform. Plug into your policy admin via CSV or REST, train on your KB, and the first renewal agent goes live within two weeks.

Day 0
Connect
.
Day 5
First outreach
.
Day 14
Renewed
WhatsAppT-14

Renewal nudge

Hi Maria, your home policy renews in 14 days. I locked in a 7% loyalty discount.

Outcome

Read

Rep time saved8 min

What we deliver in week one

  • Connect policy data
  • Train on your KB
  • Launch renewal agent
  • First measurable lift
Live simulation+ EUR 312 retained, 1 cross-sell opened

Built for your model

One platform, three insurance shapes.

Same agent network, configured to the way your team actually sells and services.

Carriers

Protect EUR 100M+ of renewal premium across the book.

Agent mix
Renewals + Retention + Claims FNOL
Start with Renewal Agent
Used by: Head of Retention, Chief Customer Officer
Time to value: 10 days to first lift
+18% renewal rate

Brokers & MGAs

Win the quote before the competitor calls back.

Agent mix
Lead qualification + Smart assistant
Start with Lead Qualification Agent
Used by: Sales Lead, Producers
Time to value: 5 days to first qualified lead
<60s first reply

Bancassurance

Turn every banking event into a policy.

Agent mix
Cross-sell + Smart assistant
Start with Cross-sell Agent
Used by: Branch Network Lead, Insurance Product Owner
Time to value: 2 weeks to first cross-sell
+12% policies per customer

Not sure which one?

Three questions, one fit.

  • You renew thousands of policies per quarter?

    Carrier

  • You compete on speed-to-quote?

    Broker / MGA

  • You sit on banking events daily?

    Bancassurance

Why insurance teams switch

Six leaks costing you premium. Six agents already fixing them.

Each row is one leak in your funnel, mapped to the OptiComm capability that closes it.

Renewal leakage

Policies lapse because reminders go out too late or never reach the right channel.

~ EUR 240 lost per lapsed policy

Predictive renewal agent

Live in OptiComm

Schedules outreach by risk score and channel preference.

Invisible churn

By the time the broker notices a quiet customer, they have shopped elsewhere.

~ 18% of premium walks away

Score band + commitments

Live in OptiComm

Surfaces cooling accounts before they leave.

Missed cross-sell

Life events, new vehicles, home moves go untouched because no one has the bandwidth.

~ 0.3 policies left on the table per customer

Signals + SELL loop

Live in OptiComm

Listens for buying signals and triggers personalised offers.

Slow lead qualification

Web leads sit for hours, the easy wins go to whoever calls back first.

~ 50% of inbound leads go cold

First-touch enrichment

Live in OptiComm

Enriches and scores in seconds, routes hot ones instantly.

Agent overload

Tier-1 reps drown in repetitive policy questions and lose focus on revenue work.

~ 40% of rep time on routine Q&A

Handoff queue + inbox

Live in OptiComm

Smart Assistant handles routine, escalates only what needs a human.

Claims at 2 AM

First-notice-of-loss volume spikes outside hours and customer satisfaction tanks.

NPS drops 12 points on after-hours claims

24/7 voice and WhatsApp intake

Live in OptiComm

Takes FNOL details, classifies severity, hands off to the right adjuster.

Total addressable leak on a 100k-policy book: EUR 4.8M / year

See the math

The agent network

Six AI agents. One memory. One inbox.

Each agent is autonomous, runs 24/7, speaks your customer language and hands off to a human when it should. Start with one. Add the rest in weeks.

Agent network, shared memory + inbox

24/7 . autonomous . hands off to humans

Agent
Active . 24/7

Renewal Agent

Lifts renewal rate by reaching every policyholder at the right moment.

+18% renewal rate
Channels
  • Schedules outreach 45, 14 and 3 days out, by channel preference
  • Locks in loyalty discounts and tier upgrades without rep time
  • Books calls with humans when a customer hesitates
Hands off toRetention rep
Agent
Active . 24/7

Retention Agent

Catches cooling accounts before they shop elsewhere.

-22% churn
Channels
  • Watches score band drops and dormant cohorts
  • Reaches out with a retention offer or a callback slot
  • Loops in a senior rep for high-value at-risk accounts
Hands off toSenior account exec
Agent
Active . 24/7

Cross-sell Agent

Turns life events into multi-policy customers.

+12% policies per customer
Channels
  • Listens for moves, new vehicles, family changes
  • Bundles home + auto + life with one quote
  • Sends offers via the channel each customer prefers
Hands off toSales rep
Agent
Active . 24/7

Lead Qualification Agent

Replies to web leads in seconds, hands hot ones to a human.

< 60s first response
Channels
  • Enriches contact and company on first touch
  • Scores hot, warm, cold with full reason list
  • Routes hot leads to the right rep with context
Hands off toRight-fit sales rep
Agent
Active . 24/7

Smart Assistant

Answers policy and product questions 24/7.

70% of tickets resolved
Channels
  • Pulls answers from your policy KB, never invents
  • Speaks the customer language, auto-detected
  • Hands off with full transcript when a human is needed
Hands off toTier-2 support
Agent
Active . 24/7

Claims Intake Agent

Captures FNOL details and triages severity.

24/7 FNOL coverage
Channels
  • Voice + WhatsApp + email intake with structured fields
  • Severity scoring routes complex claims to seniors
  • Confirms next steps and timing with the policyholder
Hands off toSenior adjuster

How it works

Live in 10 working days.

No multi-month IT project
Step 1

Connect policy data

CSV, REST or direct read from your policy admin system. Your data stays put.

Step 2

Train on your KB

Upload product docs, T&Cs and tone of voice. Agents only answer from your source.

Step 3

Launch renewal agent

Start with one product line and the next 90 days of renewals. Measure the lift.

Step 4

Expand the network

Add Cross-sell, Smart Assistant and Claims FNOL. One memory, one inbox.

Before vs with OptiComm

Where the work moves.

Agents take the long tail, reps keep the conversations that close.

Today
  • Renewal coverage22%

    Reps call top 20%, the long tail lapses.

  • First lead reply18%

    Hours, sometimes next day.

  • Claims FNOL hours33%

    9 to 5, escalations queue overnight.

  • Audit trail28%

    Scattered notes, call recordings not searchable.

With OptiComm
  • Renewal coverage96%

    Every policyholder gets a dedicated agent across WhatsApp, voice, email.

  • First lead reply95%

    Under 60 seconds with full enrichment and score.

  • Claims FNOL hours100%

    24/7 intake with severity scoring and instant routing.

  • Audit trail92%

    Full transcript per conversation, IDD-aware scripting, exportable.

Platform edge

The SELL loop, tuned for insurance.

Every agent runs Signal, Evaluate, Launch, Learn. Built on the same engine our distribution and sales customers run today.

Predict

Renewal risk, churn risk, cross-sell triggers, all derived from your policy and activity data.

Learn more

Decide

Revenue-ranked priorities every morning. Reps see who to call, agents cover the long tail.

Learn more

Act

Voice, WhatsApp, and email outreach with handoff to humans on a single transcript.

Learn more

Compliance and trust

Built for regulated insurance teams.

PrivacyDPASubprocessorsAI transparency

GDPR-ready

DPA available, EU subprocessors disclosed.

IDD-aware scripting

Demands and needs respected on every call.

EU-hosted data

Frankfurt region, encrypted at rest and in transit.

Full audit trail

Every conversation logged, searchable, exportable.

Human-in-the-loop

Agents hand off with full context on demand.

DORA-ready logging

Operational resilience reporting out of the box.

Trusted by insurance and distribution leaders

MacromexFMCG DistributionAgricolaFood ProductionDY NutritionHealth & NutritionCarrefourRetailRomstalHome & BuildingStadio HospitalityHoReCaBiofarmPharma & HealthFAN CourierLogistics

"We recovered 1,240 lapsed motor policies in the first quarter without adding a single rep. The agent network paid for itself in under 30 days."

Head of Retention, European motor insurer

See customer stories

ROI snapshot

What this is worth to your book.

Move the sliders, pick a scenario. Numbers update instantly.

5,000
450
82%

Net annual upside

EUR 236K

Retained premium + cross-sell + FTE hours freed, on a 8-point renewal lift.

Renewal upside

EUR 180K

Cross-sell premium

EUR 54K

FTE savings

EUR 2K

Baseline premium

EUR 1.8M

Policies retained

400

Cross-sell premium

EUR 54K

Hours saved / year

60

FTE cost loaded at EUR 35 per hour. Actual results depend on book mix, data quality and channel coverage.

FAQ

Common questions from insurance leaders.

We ingest from your CRM, policy admin system, claims platform, and any spreadsheet export. Connectors include CSV, REST APIs, and direct database access. Most carriers go live in under two weeks.

One AI agent. Per customer. Live in days.

Deploy your agent network.

One dedicated agent per customer. Voice, WhatsApp, email. Always on, infinitely scalable.

200k+
addressable agents under management
45+
enterprise accounts live
∞
unlimited
agents per account
24/7
always on, every channel

Every customer in your book gets their own agent. Scale is not a line item.

Book a demo

30-minute working session with our team
We bring your data to the call
See projected impact on your accounts

Try it now

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Trusted by teams shipping revenue

Brands shipping revenue with OptiComm today

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