For medical and dental clinics
Patients call at 7am. Your front desk opens at 9.
Books appointments and answers patients, even after hours. Callbacks ready when you open.
Sound familiar?
Typical moments, written as examples.
One missed call is one empty appointment slot, and often a patient who books with the clinic next door.
"Between 8 and 10 the phone never stops. Patients standing at the desk wait while we answer calls."
"A cancellation at 7am means an empty chair at 9, unless someone fills it fast."
"Half the calls are "what time do you open" and "where do I park"."
Solved by your receptionist
- New bookings with the right doctor
- Moving and cancelling appointments
- Opening hours, address, parking
- Prices and services from your website
- Refilling freed slots from the waiting list
Always passed to a person
- Test results and anything medical
- Prescriptions and referrals
- Complaints
- Urgent symptoms: emergency number first, then staff
18:00 to 08:30
A night with your receptionist
Every patient gets an answer, and anything medical goes to a human.
- 18:00
Last patient leaves
Your receptionist takes the phone.
- 19:10
New patient, first visit
Booked with the right doctor, reminder sent.
- 07:12
"Are my results in?"
No medical details given, callback for a nurse.
- 08:30
Your brief is ready
14 calls, 1 urgent, 3 callbacks for staff.
08:30. Before the first patient, your list is ready.
Who called, what each person needs and what to do first, sorted by urgency. No voicemails to dig through.
Your morning brief
- UrgentIon D., 06:58
Chest pain, told to call 112
Next: Check in with him this morning
- TodayElena M., 07:12
Wants blood test results
Next: Nurse to call back
- TodayWaiting list
Thursday 10:00 freed
Next: Already offered, 1 reply
- Can wait9 callers
Hours, parking, prices
Next: Answered, nothing to do
Example brief. Yours is built from your real calls.
What a call sounds like
Three example calls in your world.
Moving an appointment at 21:45
Solved by the receptionist
Read the conversation
- PatientI can not make it Thursday, can I come Friday?
- ReceptionistOf course. Dr. Pop has Friday at 9:30 or 14:00. Which suits you?
- Patient9:30, please.
- ReceptionistDone, Friday 9:30. You will get a text reminder the day before.
Results question at 07:12
Handed to a nurse
Read the conversation
- PatientAre my blood results in? Is my sugar okay?
- ReceptionistI can not give medical results by phone, but I will ask a nurse to call you this morning. Is this number best?
- PatientYes, thank you.
Something urgent at 06:58
Sent to emergency, staff flagged
Read the conversation
- CallerI have strong chest pain since an hour.
- ReceptionistPlease call 112 right now. That is the fastest help. I am also letting the clinic team know.
The phone menu says "press 1". Your receptionist says "Hi, how can I help?"
| Phone menu | Call center | OptiComm receptionist | |
|---|---|---|---|
| Answers at 2am and on Sunday | Menu only | Extra cost | Yes |
| Wait time | Menus and hold | Queue at peaks | None, every call at once |
| Understands what people say | Press 1, 2, 3 | Yes | Yes, in their language |
| Knows your business | No | Script, after training | From your website, day one |
| Solves simple calls itself | No | Yes | Yes |
Live in three steps
Add your website
We learn your services, hours and answers in about a minute.
Test your receptionist
Call it on your private link and adjust what it says.
Switch it on
It solves what it can and hands the rest to your team.
Simple prices. Try free first.
Build and test your receptionist for free. Pick a package only when you like it. Prices in EUR, VAT not included.
Start
EUR 249/month
- 3,000 minutes per month
- EUR 0.15 per extra minute
- Up to 3 receptionists
- 1 phone number
Business
EUR 449/month
- 6,000 minutes per month
- EUR 0.13 per extra minute
- Up to 5 receptionists
- 2 phone numbers
Pro
EUR 800/month
- 12,000 minutes per month
- EUR 0.11 per extra minute
- Up to 10 receptionists
- 3 phone numbers
Questions
Do I have to replace my phone system?
No. It sits in front of your current line. It handles what it can and passes everything else to your team.
Will it give medical advice?
No. It books, moves and informs. Anything medical goes to your staff, and urgent symptoms get the emergency number first.
Which languages does it speak?
Romanian and English naturally, plus German, French, Spanish, Italian and Portuguese.
How do I try it?
Add your website above. We build the receptionist and give you a private link where you can call it, adjust it and switch it on.
Hear yours tonight.
Add your website and call your own receptionist in about a minute.
Or book a 15 min call with us